Complaint / review text:
Comcast elected to stop internet service. When I called, I was told that Comcast had decided that the Comcast modem, supplied by Comcast, was at its "end of life". Comcast elected to deactivate it. Comcast elected to do this without any notification to the unfortunate person who made the mistake of being their customer. Comcast has decided it would be most convenient to Comcast for the customer to disconnect the Comcast modem, drive across town to the Comcast office, and try to trade the modem. Comcast will probably decide that it would please Comcast to charge to replace the modem. If so, lawyers will be called.
This is an incredibly arrogant self-serving bit of business stupidity - one that stands out even against the slovenly performance Comcast is known for. We will select another internet access provider. Consumers would be wise to not subject themselves to the level of incompetence and arrogance that personifies Comcast.