Complaint / review text:
Based on numerous negative reviews I was leery but decided to see for myself. My wife and I spoke to a salesman.
After looking at options, he scheduled us for the following week to look at a detailed plan. My wife and I rearranged our schedules to be there. The salesman didn't show up to work and didn't tell anyone he had an appointment. Another salesman apologized and we started to leave.
Then I thought we could ask THAT salesman to help. We went back in the store and I couldn't find him. I went up to a different salesman at the next desk and said, "Excuse me. Do you know where the gentleman is that was sitting here?" His response, "I don't know.
Somewhere in the store." REALLY? Not, "I will find him" "I will page him, " etc. It's a showroom. It's a SALES FLOOR.
If the sales force is a no show or don't want to life a finger for a potential customer... NO WAY.
I wouldn't go in there if there gave kitchens away. My experience only served to reinforce the dozens of negative reviews I have seen on this company.