Complaint / review text:
I got a TracFone on August 12,2014. It was an LG phone with a Triple Your Minutes for the life of the phone. So I got the 400 minutes that converted to 1200 minutes talk, 1200 minutes text and 1200 of data. I rarely used my phone, once or twice a month. It was for emergencies mostly. On three separate times, my phone would stop working and tell me I was out of minutes. I called Customer Support and they admitted the problem was on their end, that the computer system went down that they lost my minutes. I knew I had not used up 1200 minutes of talk, text and data time in less than 3 months. TracFone would reinstate my minutes.
By the third time, they thought that the problem was in my phone so they sent me a replacement phone. When it arrived, I called to get my minutes reinstated as agreed on by TracFone. While on the phone with Customer Service, I lost the call. So I called back and this time I was given the runaround and now they have decided that they could not give me back any amount off my lost minutes. There was nothing that could be done. I was shocked. So what just happened? I now have a new useless phone. And when thinking about it, how does a person use up 1200 for the talk time, the 1200 minutes of text time and the 1200 minutes of data time all at the same time? I am so angry.