Complaint / review text:
Today I shopped at the Shop Rite of Glassboro in New Jersey. This is the store that I regularly do my shopping at.
I was using multiple WIC checks. Two of which were for Enfamil baby formula.in total, I needed 10 containers and only 9 were available on the shelf. As I checked out, I let the cashier know that I needed 10 total and if she was able to ask if there were anymore available.
She asked one of the frontend runners for help. The frontend runner told me that there were none left what they had on the shelf was all the store had and they weren't required to carry anymore that was available on the shelf. Odd. How can a big store not have to carry all but what they can fit on the shelf?
That tells me that if there was some kind of disaster, I could be out of luck if someone else came and purchased what was on the shelf. So, I decided not to use one of the WIC for 5 of the Enfamil baby formulas. I then needed 1% Lactaid milk. Mistakenly, I picked up the Lactaid brand that had added calcium (which is not WIC approved), so they had someone go to swap out what I had for what I needed.
That person said there wasn't anymore available. So the same frontend runner came up to me and told me that they are not allowed to substitute anything by law, fine. Then, she proceeded to tell me that I needed to take my check back and use it at another time and was completely rude! I told her that I didn't want to speak to her any longer and would like to speak to someone over her.
A store manager came to speak to me and basically dismissed me and treated me like I was trash! I then showed him a poster on the bulletin behind the frontend podium (which I have attached) stating that they must keep the milk in stock at all times. He again dismissed me and walked away! I am a very well educated woman with a nursing degree, which I probably have MORE education then BOTH the frontend runner and the store manager combined!
I have fell into a rough time and should not have been made to be embarrassed and treated like trash! I was absolutely livid, so livid in fact that I didn't even remember the car ride home. I called and left a complaint with corporate. Hopefully something is done about this.
I will not let this go. Regardless of my background a WIC check still spends like money... I was a customer.
For all they know I could have been a secret shopper. They completely dropped the ball, I am absolutely disgusted with Shop Rite!!!