Complaint / review / scam report
Review about Register Checkout from Middletown Township, New Jersey

Complaint / review text:
Tried to use the digital coupon service at shoprite in middletown this past Sunday! Cashier (Eleanor) was extremely rude, snotty, and started yelling (with her hands throe up in the air; causing a scene) when I stated that I didn't see the digital coupons coming off; does she see them coming off?

She nastly replied yelling at me... Did You see me total the order yet?" I said I don't understand... She yelled throwing her hands up in the air causing even more of a scene... They don't come off until the end and If you dont like it call the 1800 number cause it has nothing to do with me! After she totaled my groceries, the digital coupons didn't come off at the end...

I merely stated that they still don't show... She got even louder yelling, "Ok, what do you want me to do!" I told her you work here... I need you to help me resolve this... She grabbed the phone...

Then told me to wait in the home shop line and someone with try and see if something can be done or not! I asked has someone told them that I was coming; she rudely replied. I just work here. Shaking her head!

I went to customer service and they stated that I had to get into the shop from home line then after they reapplied the coupons come over to customer service and they would refund the difference on each item! I had her return the food and refund me my money... Now I see why more people are choosing to pay more and shop at whole foods... I've been shopping at this Shoprite for over 23yrs...

Even before it moved to this location on the end of the strip mall! Something has to be done with Eleanor... I understand system glitches but rudeness and someone yelling at me... A valued longtime customer should not be tolerated!

As I was walking out another customer told me she just yelled at her telling her that her lane was 20 items or less and she had to go to another line! She said she told Eleanor she only had 18 items... Eleanor replied well it looked like you had more... She did the same thing to me when I initially got into the line with only 15 items...

All the other lines were full and only the 20 and 12 items or less were empty! She was just standing there...

Contact information:
Author: Contact with Author

Offender: Shoprite

   State: New Jersey   City: Middletown Township
Address: 354 Mountain View Drive
Phone: 180018007467748

Category: Foodstuff


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