Complaint / review / scam report
Figis
Charge more than order totaled when submitted

Complaint / review text:
I placed on order online. I had received a catalog at home and thought I'd order a gift to have sent directly my sister.

While placing my order it asked for my Source Order on the catalog, I entered it and immediately saw a $10 credit on my order. I preceeded to order another item since I was saving $10. The order total was $35.95 after discount, the email confirmation was $35.95. However the final email saying my order has shipped was $45.95 and my credit card was charged $45.95.

When I wrote to them they said the Source Code I entered was for $10 off an order of $50 or more. I said I didn't know the rules, the website gave me the discount and I happily accepted it. I told them I only approved for $35.95 to be charged to my credit card. I also said that had I known the discount was invalid I would have not ordered the second item or maybe I would have ordered another item to bring it to the $50.

But no one contacted me to inform me of this computer error. They will not honor the $10 off that they quoted me.

They say I can place another order of $50 and use it if I wish.

Contact information:
Author: Contact with Author

Offender: Figis

   State: New York   City: New York City
Address: 3200 S. Central Ave.
Phone: 18004223444
Site: www.figis.com

Category: Foodstuff

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