Complaint / review / scam report
Figis
USED product, follwed by terrible customer service

Complaint / review text:
Good Taste? I think not.

I received a gift sent by a thoughtful relative from Figi's. When we opened the outer box, I thought it odd that the box was not wrapped in celophane. Imagine my surprise to find that several of the treats were missing?! No big deal, though...

I figured I'd just call customer service and ask for a replacement. The first girl I spoke to said, 'let me check on that'. She hung up. So I called back, a bit irritated now, and asked to speak to a supervisor.

None around, so I explained my issue to the guy who answered the phone. He told me that I would have to call the purchaser and have them call. Are you serious? So I have to tell my thoughtful relative that the gift they sent was previously used?

And returned? Before it was sent to me? The guy said, "well I can't be giving a discount or replacement item to just anyone." I pointed out that this was ridiculous. He hung up on me.

Oh, okay. Let me see what Facebook thinks. And Yelp. And Twitter.

What am I missing?

And a ERR CHRIS MAS to you, too (that's the message my spelled out in the box)...

Contact information:
Author: Contact with Author

Offender: Figis

   State: Arizona   City: Phoenix
Address: 3200 S. Central Ave.
Phone: 18004223444
Site: www.figis.com

Category: Foodstuff

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