Complaint / review text:
On November 1, a salesman came to out home and sold us a Craftmatic Adjustable bed. On November 3, the bed was delivered. By November 5, we had decided that neither of us were able to sleep on it. It was an extremely hard mattress and even with the various functions of the bed, did not seem worth the over $3000 we paid for it.
My husband called and I heard him tell the rep, at least twice, that we would like to return the bed and why. She told him that we were within our 30 days and that they would send new, softer inserts for us to try.
It is now November 15. We were just informed that there is no trial period. They only ask that you try the mattress for 30-45 days before you request new inserts and the only period you can change your mind about the purchase is the 3 days following your signature on the contract. It is not designed to be a return policy on the bed, it is just an out if you decide you don't want to make the investment.