Complaint / review text:
I am enjoying it. I had to twist the mattress. I'm in a rut, sleeping on one side. But I still have leg problems. I have fallen about three times in the last two weeks and I thought I had fractured my hip, but I'm enjoying it. I don't get to elevate it like I should. Now, its good to sit in the bed and watch TV and drink coffee, whatever I need to do with that since I have been spending a little time in the bed lately. The bed is fine and I'm enjoying it and I just raise the headboard and I do the feet. But I did have a little problem with the massager. I got one that has waves and on the other side has this smooth one, and the bottom button wouldn't work anymore after I used it one time. I called on it and they said we would need to get out and replace that. But then we started calling about lowering the bed.
I'm happy with the bed and I did need to have it lowered another inch at least. But the girl I talked to the other day from the company was telling me that they could not come out here and do it because I had signed a paper that the height was okay. I said, "well, things have changed with my body now", and she says it'll cost me $175 to come out there and change, to lower it. So I'm wondering if there's any way my son and my friend that lives with me can lower the bed. He wanted to do it and I said, "well, I don't know whether you need to or not. But it is a little high for me now because I have to fall and sit on the bed a lot of times when I'm over by the closet where my clothes are. And if I'm putting them on, I don't get overbalanced and I have to fall up on the bed and it's not easy for me to sit down on it. So I really wanted somebody to come here and do that, but I'm not going to pay them to do it just because I signed that paper". But she was not very concerned about it.
I'm not going to recommend it for anybody else if I can't get the service out of it that I thought I was going to get. They said they needed to replace that function key for the headrest and footrest and everything and the massager, but at that time, they didn't say that I had to pay for it. It's interesting that all of a sudden, everything has to be paid for that has to be done to it. I'm not going to put out any more money on it. For $6000, I deserve to have it looked after. Right now, I'm angry because I didn't get a very good reception. I'm unhappy with it right now as far as service is concerned, not the bed itself. And if the girl in the office could be a little more polite. She got aggravated with me because I was just so hard on her because I was having to pay for a little thing that had to be done if somebody came out.