Complaint / review text:
McAfee Antivirus Software and Support is useless! McAfee Antivirus came already installed on my Dell Computer so I purchased additional years for security purposes. McAfee not only did not protect my computer from viruses slipping through when I did not click on any links but always showed my computer as unprotected every time I logged on. When I called McAfee, they asked for an additional fee to remove the virus. This last time I tried McAfee again to remove the "Help Assistant" Virus and their technician located in India said my computer has no virus. Yet, I saw it myself with my own eyes! I then brought it to Staples and they indeed found the virus and removed it. Why did I pay extra for a service which does not work at all?