Complaint / review text:
I bought Norton Antivirus by downloading it from the Symantec Web site, then followed their instructions to get my rebate, but received a postcard a few weeks later telling me that I wouldn't get the rebate because I didn't include the original UPC code label from the package. There not being a package, of course, that was impossible.
I then went to their rebate problems link, www.rebatestatus.com, and got the same message. I requested, via that link, that they contact me by phone. I received no call and no message on my machine. Then I wrote a letter and included all the original information, but got no response after 30 days. Lost $20 promised rebate.