Complaint / review text:
I purchased Norton Antivirus from Wal-Mart on 2/15/12 for $40.00, put it on my new computer and it downloaded all but one problem. My Norton screen said “not all updates successful (Error 8920 223). Also, screen said “Norton 2011 Virus definition x64”. I contacted Norton, and still today (02/23/12), after trying to do all they said, it was told to me to download a fix which would not work and was a 20-plus hour download. I asked for my money back and am getting a runaround. Wal-Mart will not refund because seal was broken. Norton keeps giving me the run around and has not given me a refund. I cannot afford to eat $40 (with tax) What can be done? This am I am told from Norton: “Norton’s incident # to try other things.” I just want my money back and have erased Norton from my computer. Norton has made a defective program and on the internet I now see many people are having the same problem. Help, please.