Complaint / review text:
I joined Bonitas on the 1st of March 2013 and my mother as an adult dependent on the 1st of Septemeber and we all had a waiting period of 3 months. On October last year i noted that R500 more was added on my mother's fee. I phoned Bonitas and asked them about it and they told me that it was a joining fee penalty and they've never explained this to me when i joined her. They've carried on until today with the joining fee penalty and i was unaware because i thought the penalty fee was only for that month of October. I phoned them today and asked them for how long will this carry on and they've said as long as i'm on the Bonitas medical aid. I was mislead by Bonitas into doing this. They've never sent me an email about the joining fee penalty. I want Bonitas to pay me back all that money they took from me without an explanation from the day i joined my mother on the medical aid. I want it all back.
Noria Mphoma Moselakgomo