Complaint / review / scam report
The Honest Company
Honest Company "free trial" cost $5.95 for a 1 day vitamin sample

Complaint / review text:
I was about to purchase some prenatal vitamins and saw their free trial. There was a picture of exactly the two bottles I was about to purchase and decided to try it. I did not read the description properly because I ended up paying $5.95 for a one day sample (four pills). I do not consider that "free". My doctor gives me a week or more of really free prenatal vitamins anytime I ask. This company does not understand the definition of "free". I went back and looked at the other "free trials". The quantity they give you does not make up for the cost and you are locked into a purchasing plan. I attempted to cancel on a Sunday by writing a long email detailing exactly why I wished to cancel only to receive a response requesting me to call them if I still wanted to cancel. The phone lines are only working during the week.

Additionally, you can NOT cancel the next shipment online. You must call them during the hours they are answering the phone in order to cancel the shipment you have signed up for by paying for the "free sample".

I would say if you want to purchase their products, just buy them outright. Then you can buy more as needed with no unwanted surprises. Do not get suckered in to the "free trial".

Contact information:
Author: Contact with Author

Offender: The Honest Company

   State: Florida   City: Lake Mary
Phone: 8888628818

Category: Health & Medicine


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