Complaint / review / scam report
TopMed Medical Scheme
They make a mistake, then I'm told to fix it.

Complaint / review text:
I am so so tired of having to call TopMed over and over to sort this out.

I paid cash for my new glasses. I then sent through a claim to TopMed. I emailed them the invoice WITH THE PROOF OF PAYMENT.
They told me that they would refund me a portion of the bill.
I then received an email from TopMed saying that the money was paid to the optometrist?!?!
I called them to ask what is going on.
I was told to phone the optometrist to get their practice number to confirm that the money was paid to them.
I phoned back with the practice number and was told by someone else that the practice number was not necessary?!?!!?!?
That person then said that he would reverse the transaction, and i would have the money in a few days.
A few days later, still no money. I call again to ask what is going on. They then tell me that i have to go to the optometrist where i bought the glasses to ask for my money.

Why do i have to fix their mistake?!
Why do the people answering the phones not know how their own system works?!

TopMed = Joke.
Making plans to change medical aids.

Contact information:
Author: Contact with Author

Offender: TopMed Medical Scheme

Country: South Africa   State: All Country   City: Claims

Category: Health & Medicine


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