Complaint / review text:
I was on Bonitas medical aid (membership no: 47001501107 for month of July whereby I was the main member (Mrs F vd Merwe). Then as from 3 September I requested Bonitas with more than 13 emails requests with my application and documentations to terminate me as a main member and make my husband Mr DF van der Merwe the main member with our two dependants and me as a adult on Bonitas. Since then I am struggling to be on the medical aid again. It is now four weeks and we are not covered from 1 Oktober and if something happens I am going to make Bonitas liable for any cost on private status. I do have all the proof on email that I requested Maria (broker from Nelspruit area) as well as Johannes Matlaisane (although he did try his best by sending the application again for me under urgent which was on the 23rd September.
I am very unhappy with the service and it place me under allot of pressure not having medical aid. I need feedback as soon as possible or I will have no other option to take it further than this.