Complaint / review text:
I have only been a member since August 2015. Someone (another female member most likely) went into my locker in the women's locker room, took my DL & car keys, then stole my car on Thursday night 10/2/14. I feel completely stupid for leaving the locker unlocked after I took another towel out. The staff did nothing; didn't ask anyone if they saw anything, didn't check the locker room, didn't look around outside with me (8pm) and most importantly, have not reviewed the security camera footage even now. They just gave me an Incident report to complete and said the manager would call in the morning. No one ever called!
The Vallejo PD came right away but none of the staff could show him the video; said only a manager could do that. The next morning, Friday I finally got a District Manager from the Lincoln rd facility to agree to go there & review the video. Hours later he said, "I'll have to get my IT person in here, I can't get the video to run". I am really disappointed they are not showing any willingness to cooperate & help with this, I really hope the police will get the video from them. I would think the staff would be eager to review this video, unless they are covering for someone. I don't want to attend a facility with criminals. I will certainly miss the Cycling group.