Complaint / review text:
Heidi Sinclair went the extra mile to help me in getting my chronic health situation set up.
She is my soul contact person and forwarded all required documentation internally. I did not have to go through the call center or generic email contacts to get it approved.
All communication was done same day and I was kept in the loop at all time.
I didn't/don't have to worry about anything because all has been sorted and handled by Heidi.
Thank you very much Heidi.