Complaint / review / scam report
Coastal Contacts
Defective contact lenses and poor customer service

Complaint / review text:
I wear contact lenses and was ordering them from until Walgreens discontinued selling my brand of lenses. I began ordering from Coastal Contacts/Eyeglasses.

I have ordered from them 4x in the last 2 months! I have complained to their company that the lenses come 6 to a box... And with each shipment I have a defective lens, AND THE LENSES ARE NOT LASTING 2 WEEKS AS THEY SHOULD. You are only getting a week's wear out of your lenses. Regardless how Coastal gets them... Its either their manufacturer is shady or the company itself is shady!

A box of contact lenses should last me 6 weeks... Please read what I said above... I have ordered 4 boxes within the last 8 weeks... When I complained to their customer service dept, they credited me for exactly 2 lenses. Coastal contacts, my next step is reporting matters to the BBB and whomever else I can get to properly investigate your company! Please consider yourself as having lost a customer. NO I DONT WANT ANY FRINGE BENEFITS, DISCOUNTS OFFERS OR ANYTHING ELSE FROM YOUR COMPANY TO TRY AND KEEP ME AS A CUSTOMER!

I work hard for my money and contact lenses are not cheap... So i expect to get my money's worth. Your company is a hot mess, shady and a rip off!

Contact information:
Author: Contact with Author

Offender: Coastal Contacts

   State: North Carolina   City: Charlotte

Category: Health & Medicine


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