Complaint / review text:
I was looking for a phone that is more affordable so I went with Jitterbug. It's not as good as the iPhone I had before, so it's an adjustment, but it's working fine for what I'm using it for. One drawback is that I have had some problems with the phone service, so I have had to reboot it to get messages. Other than that, their customer service has been very good. I haven't really had any long wait times except for yesterday. I wasn't getting text messages from friends and they werent receiving my text messages, so I called and spoke with a nice lady in customer service and she changed my plan to a cheaper plan.
She transferred me to IT so they can help me with the text message problem but I had to hold for so long that hung up. But once I rebooted it, the issues have actually been resolved already. So I'm well pleased by the customer service but I'll have to withhold judgment on the phone itself. I'm still waiting to see if there will be delays again in my text messaging and voicemail.