Complaint / review text:
Hi! On 16 Feb I received e-mails from bonitas re my med benefits that has been suspended as well as a query closure e-mail. From my side this query is FAR from closure. I have sent an e-mail to a supervisor (Jane) and to the credit control dept. That was sent yesterday, I still have not received any feedback from either. Last week wed I posted a comment on Hello peter, Bonitas replied that someone will be contacting once they are done with investigating the matter. I am sorry to say Bonitas but this matter has been going on for far too long now. I expect someone to at least pick up a phone and call me, lift the suspension on my benefits as I am a paying customer and do not deserve this treatment. The outstanding amount will be paid but only at the END of February 2015.
I have to this day not received any communication, apologizing that you (Bonitas) were slack in not communicating my plan change on time.