Complaint / review text:
My doctor faxed through the referral form last Thursday and I was informed by both him and Discovery that I would receive feedback within 2 days. I have just received a call from Discovery stating that they have no record of this.
How is that possible when you've received all other correspondence sent by him on Thursday???
I have an appointment booked with the specialist for the 27 Feb, which is Friday and now I'm being told I will have to cancel that appointment and make another due to inconveniences caused by Discovery as they it'll take 2 days to get back to me.
I now have to fit in with Discovery's convenience and timeline as if I sit around with no other commitments, obligation and responsibilities