Complaint / review text:
With Jitterbug I just feel a little closer to my family. They're the ones that insisted on my having it. But yesterday I had a message on the computer saying that I had gone over my minutes and they gave me a telephone number to call. The number had been updated and it was not on the computer, and I thought this was a little strange for the Jitterbug company. I extended my minutes with the gentleman who answered. He was very cordial and very respectful. Right at the beginning when I received calls from them, they would say to opt out and of course I didn't know what opt out meant, so I had to get clarification on that. I believe when you have new customers, it would be smart I think to explain what opt out means. But other than that, it has been pretty good.