Complaint / review text:
I have had a pair of Phonak hearing aids for one and a half years before one stopped working. I was told that I am 6 months out of warranty. Hearing aids are expensive and I am surprised that this problem developed since I have had other hearing aids and they lasted much longer than this. Is this a question of the quality of the hearing aid or is this just an unusual happening? I was asked for an upfront payment of $375 before it could be sent back to the company for repair and will come back with only a one year warranty. I have never had this kind of experience in my 20 years of wearing a hearing aid. Yes, I am the owner of this hearing aid. I purchased the hearing aids from Michigan Hearing in Troy, MI. I am unhappy that this hearing aid developed a problem after only 1 and a half years.