Complaint / review text:
Submitted prescription from doctor for CPAP Supplies three times. They told me it was approved and I would receive within 7 to 14 days, after about 90 days of trying to get the supplies. Never received them. When I called back two times they said for the fourth time they needed a prescription from the doctor, even though it was faxed in three times. They said they would fax my doctor requesting a prescription twice. Both times they never sent a fax to my doctor for a prescription. When I called Apria they lied right to me over the phone that they had send it. They had the right fax number and the doctor's office checked and said they never received a fax requesting prescription from them. They should be fined and kicked out of the Medicare program as a provider for everything they sell, not just CPAP Supplies. Totally incompetent and apparently don't care.