Complaint / review text:
HORRIBLE to say the least! Went for a routine eye exam here because it is close to my house and under my insurance providers.
Waited for ever to be seen then saw two different doctors. After the exam was done I went to pick out a pair of glasses. I had not been told that my insurance only covers some of the frames, not all, so of course the ones I picked were close to $300. I found out after calling my insurance that I could only pick from certain frames so I called the doctors office back (who never answers, by the way) to cancel my glasses and get my prescription.
Since they never picked up the phone or returned any of my three voice messages I went in. Turns out they don't even listen to those voice messages! When I told them I didn't want my glasses and to please give me my prescription they gave me attitude and only gave me the prescription with the power, not everything else I needed in order to get glasses somewhere else. Finally I got my prescription and went to get contacts somewhere else.
At this office a box of contacts, just one box, was $67. I got 4 boxes (two for each eye) at another site for $65 including shipping. The doctor where I went to order contacts told me, according to this prescription your eye sight has gotten really bad. I told him no, the doctor said it had not changed much.
I called this office and had to FIGHT with them over the phone till finally someone told me they were going to check with the doctor. Telling me, if that's what the doctor wrote on the prescription then that's what it is. Someone called me back and said that it had been an error. They had to now send me a revised prescription.
UGH! Then, Of course when ordering glasses somewhere else they needed all the other information that they had not written on the prescription. When I call the rude girl on the phone said, we cant give you that information! WHAT?
I paid for the exam! End of story...
DON'T EVER GO TO THIS OFFICE!!! Save yourself the hassle and headache!