Complaint / review text:
Tonight I went into Walgreens as I have for 20 years to fill my pain medication with a new prescription from my primary care physician and I was told that they were out of the drug and did not know when the distributor was going to send in that medication. I knew this did not make sense as I had been filling this same drug since at least 2003. They advised me to go to another Walgreens to see if they had the drug in supply. I went home and called another store and asked for the pharmacist. This pharmacist told me they wouldn't fill it either. I asked why and she told me it was because I was prescribed Ativan and it was a dangerous combination even though my drug was prescribed as needed.
I had been getting these same prescriptions filled for many years at the 8th Avenue and Langley Avenue store and I was told the DEA was watching the pharmacies as well as the doctors prescribing the medications. My primary care physician has been treating me for over 15 years and is very well respected in the Sacred Heart Health system. I asked the pharmacist what I was supposed to do and she told me to use another pharmacy so I said "Well I guess I need to take all the prescriptions that I fill to another pharmacy, " and she said "No just that one." I said "Walgreens boasts how they take care of their patients and how safe it is to use one pharmacy for all your needs and now I have to use two pharmacies."
I said "Well you tell me what else I can do, " so she said I would need to go to a pain management doctor and get my prescriptions from him and then Walgreens would fill them. This makes no sense to me because my PCP physician would be still ordering my Ativan, Walgreens would fill it and my pain management would be prescribing the same medications but yet that's not dangerous as long as they are coming from two different doctors. What sense does this make? Okay so now I have called my pain management doctor and told him the story and he laughed and said "No problem, we will write your pain medications."
Now I have a new problem. Because the prescription for my pain med was printed and a copy goes to the DEA I cannot receive another prescription for three months because there cannot be a duplicate. Now Walgreens is refusing to fill this prescription and I have to wait three months to get a new one so what is more dangerous, taking an occasional Ativan with my pain med or completely cutting me off from the pain meds I have been on for years for disc bulges in my neck and back. Now Walgreens has to take a look at what harm they are creating by refusing my medications for one more prescription until my 90 days is up. I am ready to call my lawyer and go up the ladder if I get no help from Walgreens corporate. I was a dedicated patient that used Walgreens for my lifetime and this is how they treat me.