Complaint / review text:
I pay for this service for my my mother and pay once yearly. Long after signing with Bay alarms, I was sent a follow up "agreement" which I should have read. I did not see that they had auto deducted a 1 year fee on the 20th of May. I have been planning to move my mom in with me for months. I called on the 6th of June to tell them I needed to go on a month to month since she will be moving in with me in the next couple months.
They are keeping my money!!! They only offered to reduce me to a 6 month premium. I was a couple days past the new "agreement" terms. Now I've read the small print and it seems I've given them the ability to do whatever they want with my credit card. I'm an idiot!!! I am furious. If you don't watch your bank account daily, the new agreement they "require" you to sign is all for their benefit. You must notify them 30 days before the end of a prior agreement or they get to charge you for another year. What if God forbid she had died? They still get to charge you and keep it! I FEEL SCAMMED. Do not sign up! They will keep your money too like me.