Complaint / review text:
Pearle Vision baited me with their '2 for 1 Sale'. Unfortunately, I took the bait... The first hint that I had made a poor choice came once they had completed the examination of my eyes. The cost was $50 above what our province pays for eye exams. I was only told about the extra charge once the exam had been completed. I later called several opticians to find out if indeed this was common practice... It's not. There are a large number of opticians in British Columbia that do not charge more than our province allots for eye exams. After the examination I proceeded to choose my new eyeglasses. The frames I choose were not a good fit for me. I returned to Pearle Vision with both pair of glasses on 3 occasions in failed attempts to get them to fit properly. Both pairs have the annoying habit of literally slipping off my face.
I had my glasses upgraded with Transitions. The lens get darker with sunlight. I asked for a green tint but was told by the salesperson that the only colors available were grey or brown. I was assured grey would be a good choice... It wasn't. At the time it seemed to me that grey would not be a good choice. I was right. The glasses were fitted with progressive bifocals. I have worn progressive bifocals before. These new glasses have turned out to be the worst progressive bifocals I have ever owned. I constantly adjust the eyeglasses on my face to use them properly. One pair sits too high, the other too low.
Considering that I paid over $800 an additional $50 for the eye exam... These eyeglasses certainly were not a bargain. Six months ago I gave up on both pairs, and started reusing my old reliable eyewear. Because it has now been 2 years since my last exam, Pearle Vision has been sending nonstop reminders for me come in to get an eye exam. I have NO intention of ever going to Pearle Vision for another set of eyeglasses at any price.