Complaint / review text:
I wrote an email to the corporate Planet Fitness address, explaining I never signed up for this membership. They have been charging my account since 11/2014 without permission. I asked them to cancel my membership, and refund all they have charged me. I have never used said membership, nor ever even stepped foot inside a Planet Fitness gym. I am extremely upset with their response, which basically ignored my request for a refund (did not even mention it or apologize about it) then further instructed me to pay a $58 buyout fee if I wanted to end the membership early. This company is a joke. I have read several other reviews, and they all agree. They might claim to give you some kind of harassment free environment - but that only applies to other members, not their employees! Horrible ethics! Horrible customer service!!!