Complaint / review text:
I set up my dad with the GreatCall Splash. Felt great knowing he could summon help or me instantly whenever, wherever he was. We were satisfied... Until the clip that holds the device to his clothing, belt or lanyard broke. Once the clip breaks you cannot attach his device to anything, including the lanyard - the lanyard ties around the clip and the clip goes in the device, secured by a flimsy plastic tab. Figuring since the clip breaks easily there should be a multitude of suppliers on eBay, Amazon or somewhere. NOTHING.
I called GreatCall to get a clip and here is where the dissatisfaction kicks in; They do not sell the replacement clip, instead they will sell me another device for a $40 upgrade or put me on a $3 monthly insurance plan and charge me $15 to use the monthly plan for a replacement device. So I can walk into any department store, RadioShack, and now 7-Eleven, and buy cords clips and chargers for my cell phone, but a. 3 cent clip that is the only way for someone to carry the device breaks and the whole thing is rendered useless? Can my dad slide it in his pocket? Yes, but he is 83 so he was carrying it around his neck for if he fell and could not dig in his pockets.
You cannot even carry it around your neck because, as I mentioned, the lanyard attached to the clip and the clip is the only way to hold this device to your person. Needless to say my business is going elsewhere. While the device works, there are no practical accessories available for the elderly to safely use it or have it readily available in the event of an emergency, and because of this I do not recommend this device to anyone.