Complaint / review text:
My wife has a tooth infection and is in a lot of pain. She went to get her prescription filled for antibiotics and she doesn't have the actual insurance card yet. She has paperwork with all the info and all the pharmacist has to do is call and verify her info. She has done it at Walgreens and Target without any issues. Anyway when she hands the women the paperwork at CVS she looks at my wife and rolls her eyes, and says "I can't do anything with this. You can call yourself to get the policy and bin numbers etc."... My wife looks at her and says she hasn't had to do that at any other pharmacy. Why can't you just do your job? The pharmacist says "If you want it filled here you can call, if you don't want to call go somewhere else!"... I just stared at her in disbelief. My wife got teary eyed.
My wife and I come in there at least 3 times a week to buy something since it is so close to home, we have the extra care card and everything and that women was a complete! To my poor wife. We ended up going to a different family-owned pharmacy down the road that we had never went to before and gave them her prescription and paperwork, they filled it without any questions and told her to take it with food and feel better soon. I don't understand why the pharmacist at CVS was so rude to my wife who is 7 months pregnant and sick. I will never shop there again.