Complaint / review text:
I purchased a pair of glasses from Sears Optical Concord NH. The lens of one side of the glasses was very loose where I could wiggle the lens in the frame. I returned the glasses to get repaired. The clerk told me to "keep the glasses and new ones would be made". She never mentioned I had to keep the glasses until the new ones came in. I went to pick up the new glasses and was told I could not have them because I did not bring in the defective glasses. Unfortunately I did not keep the defective glasses and I called the Sears Optical District Manager and he would not release the glasses to me. I lose $164.99.