Complaint / review text:
My doctor's office sent a fax order to Express Scripts for required medication for my diabetic condition on Wed, Nov 11th. It is now Fri, Nov 20th. I was given a ship date of today for two prescriptions, but now I checked my online account and it indicates that is currently "Waiting for Doctor's Office Review". I spoke to a supervisor last night on the Member Services toll-free number, who assured me that these two prescriptions would be shipped out by this weekend. Imagine my surprise when I found that this assurance has been completely overturned. I called my doctor's office this morning and told them I was completely out of these two medications and that I couldn't even go to a retail pharmacy to get an emergency supply. Apparently, this company reneges on their promises and would rather patients get worse and suffer. I am NOT a happy customer.