Complaint / review text:
I needed a nose guard on the right side of my glasses, I stopped in prior to actually going and I was told that it would be $1 for them to put it on for me. I sent my nephew back down with my frame since I was at work, he called me 2-3 minutes later and told me that I needed to come up tp the place because he thinks the lady (Dee) broke my glasses. She didn't even tell him what she had done to my glasses. He said she was very rude to him from when he 1st walked in the door. I get to the place and this Dee person says that my glasses just broke, she told me to take them to a jeweler, have them sautered and she would pay for it.
Well, I work next door to a building full of jewelry stores, I went to 4 different jewelers and was told that if they put heat on my frame that it would most likely melt and the frame would turn white. I went back up the block to the eyewear place and told Dee what was told to me, she gave me even more attitude than before. She spoke with another person working there who said that if I didn't get the glasses from there that there was not much they could do for me. I explained that that wouldn't work because that was my only pair, so Dee began looking through frames that were close to mine. She was slamming frames around and making comments to herself. A guy finally found a frame tht he had to heat up for the frame to fit around the glass. I was sitting behind the 1st lady who told me that it would cost me a $1, her and Dee were having a conversation about how my frame must've been weak and that she would never replace anything on anyone else's glasses again. I thought it was very rude how they proceeded to talk about me as if I was not there.