Complaint / review text:
I purchased 2 BTE aids about 2 years ago. They have been in for repair at least 4 times in the last 2 years. The last time, I had to pay to have them repaired. Each time they come back, the programming has to be redone. I have had to return for reprogramming literally dozens of times. The factory programming was entirely too harsh. The audiologist had to continually try to reset the aids so that speech was understandable, without success. The adjustments are done in a quiet office. There is no way to tell if the changes are correct until I return to the outside world. I have 9-year old analog aids that work quite well. Keeping aids 9 years that still work indicates that I do not abuse aids! I am able to understand speech with them but they were getting old. The franchise owner for Miracle Ear stated that I needed to pay more money for an upgrade. Yeah, sure. I have purchased aid online that I can program myself. I have these BTE digital aids working just fine!