Complaint / review text:
On Jan. 12 I signed up with LineLogix and paid $39.95 for an online business training packet. Even before I got my packet in the mail, I was called by a Heidi (who also goes by Heidi) who claimed to be my coach. I told her I preferred to talk to her only after I had read the material.
When I received the material by FedEx on Jan. 15, I followed the instructions on the kit and emailed Heidi and we arranged a call appointment for Jan. 18 at 7 pm. A few minutes before the appointment, I got a call from Heidi asking to reschedule, which we then reset for the next night. But when I missed the next night's call and tried to reach Heidi by email to rearrange a new appointment, I could only leave messages on the numbers she had given me, which either went directly to voice mail or was answered by some really sour woman who sounded very offended that I'd called that number.
When I finally sent Heidi a message that I wanted to be assigned a different coach as it was obvious she and I were not working out, all I got back from her was a very aggrieved text message on my mobile phone. When I wrote her an email, she said my account would not be cancelled, transferred or refunded unless I returned the packet she mailed me. She also said she could not help me find a replacement coach.
I mailed the package back on Jan. 28 according to the instructions I was given and thought that was the last of it. On Feb. 11 my visa card was charged again another $39.95 by Heidi / retail merchant. I have since called Heidi several times to complain about the charge but as of today, Feb. 16, I have not heard back from her.
I now have had to call my bank to put a stop payment on any future transaction charges from Heidi. Unfortunately, the bank can only stop payment on the retailer posted. Should Heidi change her name, she can still use my card, which she has already done for this second charge. Now I am the one inconvenienced further by having to file a fraud claim and cancel my Visa card and get another that this Heidi / Heidi scoundrel has no access to. Line Logix and Herbalife should do something about this person as she is obviously ruining their good name.