Complaint / review text:
I worked for LA Fitness for about a month.in that month, I found that this company is unethical. Working in the front desk, one of the primary jobs was doing clear-ups. A clear-up is to get back dues and get a card/account number. I did not mind this. But I was soon told that if a client thought they cancelled, ask how. Then tell them how to cancel and it has to be certified mail. I was told that if it isn't certified, the company then can say "it was lost in the mail". Our official response was to say this. Even though it was known that it probably was thrown away.
When you sign up, you may be double charged at first and that can lead to a lot of money. When you sign up, you have to pay a fee. First and last month dues but if the computer froze or if the sales rep hits the send button twice, you can be charged twice. It takes a week to reverse this charge. Also, got kids? Kids Klub is sometimes filled (in my location) over the number of kids allowed by state.
Worse yet, many of the girls have said that they were the only one for 20 kids (Oregon law is one care person = 10 kids). Also, I was told since I was a female, I would have to sub in because the males do not do Kids Klub. Corporate took away the copier and fax machine so now, the software to scan people a copy of their contracts cannot be printed. Unless you have an email address, you will not get a copy.
So I left and cancelled my membership (I was a member beforehand). It took 15 days. I wrote comments about how unethical the company was and when I went to get my last paycheck, the manager questioned me about it. She denied that she ever told me that the cancellation forms get lost in the mail. I could not believe her flat-out lie because while working there, she told me at least on 2 occasions. It hurts people's credit and their trust.