Complaint / review text:
I mailed my new prescriptions in on the date they said I needed to. For example, when their paper work said I needed my new prescription order in by June 20,2010, I was able to get to the doctor and get new scripts and mailed them in by June 16. I then checked online to see if they received the new scripts, and according to their website, they received the prescription and was "processing" them.
I then checked again the next day and all information was gone. Someone had gone in and removed my order. After calling and asking about this, the operator had no idea and asked me to hold. I was put on hold for 18 minutes. A person came back on, said his name was Michael and he was a pharmacist. He was very rude. He accused me of trying to get my pain medication early and he was not going to fill them.
After I explained to him that I was not trying to get my medication filled early, I was just wondering why they disappeared off their website. He again accused me of trying to fill early so I asked my husband to explain why I called (at this point, I was crying and very upset). He flatly told my husband that Express Scripts will not refill my pain medication, and as far as he was concerned, not now or even when they were due to be filled, and hung up.
I am very concerned. My pain medication are all that allow me to function. I cannot get out of bed without them I called today, 6/25 2010, and spoke to a "Robin" and explained first that I was not calling to get my medication early. I just need to know how to get the 2 prescriptions returned to me so I can see my doctor before I run out and before the 30-day grace period ends and the prescription expires (NJ law says they must be filled within 30 days of the date they where given).
She informed me it will take 48-72 hours before someone in the pharmacy will receive her request, and then 2-3 weeks before I receive them in the mail. I will be out of my medication by then, and now have to make a new appointment and see the doctor and explain everything to him, and pray he believes me. Also, their dates for new refills do not match my dates. I received 3 months of pills; last refill was April 27,2010. They say I can’t get a new refill until August 27 and September 3rd, April to May, equal to 1 month, May to June 1 month June to July equals 1 month. My prescription should be filled in July not August or September as they claim.
I need someone to help me here. I am not a drug seeker. I have a very legitimate health condition. Prior to using Express Scripts, I used only 1 other pharmacy to fill my prescription and only if they didn’t have my medication did I use any other, and that’s only if they sent me to them. I need someone to help me. I will run out of my medication before they will return my Rx. My husband will lose a day’s pay to take me to the doctors. We can not afford him to do it again so early.