Complaint / review text:
I fully Expected alot of what I got out of this experience, being hurdeled in like cattle. However I did not anticipate every single Employee I came in contact with to be rude.
I have worked in the Medical field for 30 years and I have never treated any of my patients the way I was treated. First of all I did not have one employee introduce themselves or explain to me what they were doing.
Before going to Sexton I had 2 previous consultations with 2 different dentists, I was told on both of those occasions because of the bone loss in my teeth they both recommended I get both upper and lower dentures. This is what I requested on my visit to Sexton, First off some gentelman, I am assuming was the dentist but I would never know that because he did not introduce himself to me in fact he didn't even speak to me, he looked in my mouth felt me teeth and said she only needs 4 teeth pulled on the bottom and he agreed all the top would need to be pulled and walked out of the room. Another employee had me sign a piece of paper and when I question the fact I wanted all teeth on the bottom pulled the employee said it is not his practice to pull good teeth so either sign off on pulling the four bottom and all upper or you will have to go elsewhere.
(That should have been my clue.) I signed the paper, had the teeth pulled and was told to come back at 1:00. I had already sent my husband back to the hotel to take a nap since we had driven all night to get there, When I called before hand to see what the process was I was told it would be all day so plan on staying 7 or 8 hours. Never was I told they would pull the teeth back and have you come back 4 hours later.
When it was time to be fitted with the dentures the top was fine looked good and felt good, But the bottom partials are horrible, they do not fit right, even the girl putting them in had a hard time and told me this was hard because the two teeth next to the 4 partials are tilted, she finally jammed them in there and sent me on my way. I am now stuck with a partial that does not fit right, and know has caused the remaining teeth they left in there to have major pain, Since they don't fit right food gets caught under there and when I talk they keep lifting.
I live in Florida, and when my husband called and complained He was told I would have to wait for 3 months and get them realigned..
WHAT A JOKE... I had 4 people that was waiting to see what my recommendations were and I can sure tell you They were not good ones and every chance I get I will tell the horrible experience I have had with this so called Dental Clinic...