Complaint / review text:
I bought glasses at Sears Optical on Barrington Rd.in Schaumburg on 12-21-09. I picked up the new glasses on 12-24-09 and was handed the glasses without anyone checking to see if they fit correctly. The employee was waiting to close the store for the holidays after I picked up my glasses. I experienced headaches from the glasses being too tight on my head and had the glasses adjusted by Sears Optical in FL. Upon returning home, I had them readjusted as I was having trouble seeing clearly with the glasses. The employee bent the glasses, gave them back to me and asked, "is that better?". It looked like I had been in an accident.
Two weeks later I was still experiencing eye strain and had them readjusted at Sears again. After 4 adjustments, Dr. Of Sears Optical, 151 N. Barrington Rd. Told me to pick out new frames. So in March 2010, I received a new frame. After 3 more adjustments to the second pair of frame, due to torquing to the right, on 12-10-10 the bow on the right side broke. I am now wearing my old glasses, which are 7 years old and have never given me any problems. I cannot afford new glasses as I am unemployed and will no longer have vision benefits after 1-1-11.