Complaint / review text:
I am actually the business owner and the dentist who's providing the orthodontic treatment for the 2 patients. The following serves to clarify the whole situation on why treatment was terminated:
During the initial visit, the father brought in both of his daughters for orthodontic consult, and the initial price for each is $4200. The father bargained down to $3600, because he said he was going to pay the whole thing in cash upon the following visit, at which time all the treatment records such as x-rays, diagnostic model, pictures, and separators were done and placed. The father changed his mind and decided to use his insurance to pay part of the cost.
At first, he was told that the price will not be $3600 and should be $4200, since he violated the initial agreement of payment. But then he started to reason with me and asked why there would be a price difference. I explained to him that the price for cash payments and the price when we have to deal with insurance will not be the same. But after an hour of explanation, he just said $3600 or I refund the money back to him (which was $200 payment for the x-rays and records taken).
I advised that it's not refundable. But in the end, the following verbal agreements were made: It was $3600 for the orthodontic treatment for each patient, and the father agreed to pay the initial payment of $1600 and $200 for each subsequent visit. And he must pay the whole treatment payment in full first, and reimbursement will be given back to the patient once insurance is paid in full. (Note: The dental insurance company will not pay the whole treatment in full, until the treatment is complete. Also, the insurance will only pay partial payment over the period or treatment time which in this case is 3 years.) The father must pay the whole treatment price in full prior to the completion of the treatment.