Complaint / review text:
This center opened in March 2007. I joined the day it opened. Ii purchased the plan that would help me lose the weight, stabilize my weight loss and then maintain the weight loss. I paid the entire amount up front with the promise (on paper) that I would get 1/2 the sign up fee back after one year and finishing the program. Of course during all these weeks, I was highly encouraged to purchase nutrition bars, supplements, drinks, shakes and snacks that would help. The cost of these was exorbitant but I thought there would be an end to it and it would help get my weight off. I was told in November (in secret by an employee of LA Weight Loss) that the center would be closing! It did not matter about the success of its clients, they were not making the amount of money they thought off of all the sales of nutrition supplements. They chose instead to offer the choice of going to two other centers, both of which are over 50 miles round trip! A lot of the clients at this center live close by or come by on their breaks. They cannot drive that far. LAWL also gave the option of doing their LA on the GO which consists of buying their pre packaged food at an exhorbitant cost. When I asked what about my money that I am supposed to get back, they said I had not finished the program. Well, how can I finish the program if my center is closed? I have called the 800 number and they will not give out the owner's name nor the district manager's name.
I cannot finish the weight loss program that I chose to help me. I got half way through to only be left hanging. It is a tremendous loss of money. Even though I do not wish for an attorney, I feel legally these weight loss centers should be held accountable. This is just not about the money. These are vulnerable people that have put their faith and trust in them to get help which is not an easy decision.