Complaint / review / scam report
On 6/10/11 (Friday), I bought a new pair of glasses for...

Complaint / review text:
On 6/10/11 (Friday), I bought a new pair of glasses for me, one pair for my son and my old glasses were to be my reading/computer glasses. Well, they did the reading/computer glasses right away, which I was not able to see in and they told me that the new glasses would take 7-10 days. I left with my reading/computer glasses which are really only to be worn while reading and I had to drive home with them. My eye doctor told me that they should have known not to make those first and that I shouldn't have worn them outside.

On that Monday, I took them back and asked that they put my old lens back in because it was really hard to see in them. They advised me that my prescription was probably too strong if I had to sit up on the computer and that I should get another prescription, which I did. They didn't tell me at the time that I had to come back within 90 the meantime, I went back to my eye doctor and she gave me a corrected prescription. I didn't know that I had 90 days to bring it back until I called and the guy on the phone said to just bring it back. He didn't have authority to say that they would waive the few days so I went in and at that point, I was 7 days over the 90 days (9/17). I asked a lady that was working there, I believed to be the manager, and she said it was nothing she could do. I asked if it could somehow be prorated and I would pay something and she said the meantime, I spent $190.00 for those lenses that I can't do anything with.

Contact information:
Author: Contact with Author

Offender: Lenscrafters

Country: USA   State: Ohio   City: Mason   Zip: 45040
Address: 4000 Luxottica Pl

Category: Health & Medicine


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