Complaint / review text:
The staff just doesn't care. They frequently don't open on time. People stand outside like dummies for 15,30, 45 minutes, wondering if someone's going to show. Ask to change the TV stations viewing, and you'd think that you need an aerospace engineering degree to do it—"Oh, gee, I can't".
Rather than replace the TVs with new flat screens, they get only 2 flat screen TVs that just run advertisements all day. Rather than replace the carpeted floor in the locker area with tile (like all the new LA Fitness facilities), which is causing the locker room to smell like, well, a locker room, they put down new carpet and a sign telling people to dry off in the shower so the carpet doesn't get wet. Half the locker doors are falling off. All the while, the front desk people just text all day long. They like to come off like an upscale, elite gym, but they don't run it that way.