Complaint / review text:
I have been a member of Bally, Fort Lauderdale for almost three years. I have a set rate. That rate included the Kids' Club. I went to the club yesterday, and was denied access to the club, because the new LA Fitness says I don't pay for Kids' Club. I know for a fact that it was on my contract. That was the reason I joined that club. I told the corporate girl at the desk that I was not going to pay the extra money, then she told me she was going to cancel my membership. She started yelling at me, that i could not go into the club, as I was trying to get my kid out of the Kids' Club.
She yelled at least 5 times in front of several members, that she was going to cancel my membership. I have never been treated like a bigger piece of in my life. I work in the corporate world myself. If I spoke to a customer like that, I would be suspended or fired from my job. LA Fitness does not care about their members. I left there several years ago, because of poor customer service, and joined Bally. Now, I am forced back into their scam. I can only go back to the club, if I fork over more money to them.