Complaint / review text:
I purchased eyeglasses about five months ago from America's Best Eyeglasses. After 3 months, both lenses had scratches all over them, even though they were supposed to be scratch-resistant. I purchased an extended warranty which took care of the scratches. Fast forward two months, it's the same problem. I had scratches all over them again.
By the way, my job consists of sitting at a computer most of the day. I called the store and complained. They stated that the warranty only covered replacement one time. They wanted me to purchase another pair of glasses. I continued to complain about the scratches. They went so far as to tell me that I must have some kind of acid in my skin that eats away the protective coating on the glasses. Can you believe that?
I've been wearing glasses for over 25 years; this is the first pair that I've ever had problems with the protective coating. This is also the first (and last) time I purchased glasses from America's Best. When I complained again, they offered to sell me another pair of glasses with a 20 percent discount. I will never buy another pair of glasses from this place. Additionally, they need to be investigated for their bogus products.