Complaint / review text:
I am a Ballys Total Fitness preferred member, meaning I can go to any Ballys location. I purchased my membership originally in Englewood Cliffs in 2003. I have since paid the membership renewals yearly online. Recently I went to the location closer to my house in North Bergen, NJ. I was told they were sold to LA Fitness and my Ballys membership would not be valid, even though I have 5 months left on this year's membership and I am a lifetime member. Ballys’ headquarters will not answer the phone when I call the headquarters. I am without resource and feel LA Fitness owes me compensation for my membership as they bought the club with its members.