Complaint / review text:
On the day of April 16,2012, at around 5:30 pm, I walked in with my little ones into the LA Fitness located at 3176 Northlake Boulevard, Palm Beach Gardens, FL 33403 (registration no. Hs5825). This was the first time I brought my babies (3) with me to this particular gym. Unfortunately, I was in for a big surprise. Becoming a member at this particular LA Fitness, the sales team offered a discounted rate for the Kids Klub.in addition, I was receiving the first 6 months of Kids Klub for free!
So when I finally decided to bring my kiddies with me, the OM (as she calls herself) by the name of completely humiliated me and my kids. It all came about when my kids and I walked in to the gym and I handed my gym key card to. Then asked for the Kids Klub (without eye contact) key card. I handed over my card the sales team gave me for the Kids Klub and she () went insane. She yelled out in such rude manner, "Who would give out 6 months of free Kids Klub? Whoever did this is in major trouble. I don’t believe this. This is unbelievable. This is unacceptable." Instead of pulling me to the side and explaining the situation, she completely embarrassed me. As of right now, I am looking into cancelling my membership and taking my business elsewhere. Never in my life have I ever felt so degraded.