Complaint / review text:
I attempted to use the Kids Klub services at LA Fitness last night and was told my membership didn't include this. The guy who signed me up a few days prior, John "JB", never mentioned this to me. Nonetheless, he came over to explain that it costs extra per month to use those services and that he told me about those fees and that I declined. It was 7:30PM and I had only 30 minutes to workout before the Kids Klub closed. I arrived with my kids and obviously, wouldn't had done so if I knew that I didn't have this service. I explained to JB that he didn't mention any of this to me during my sign up on Saturday, April 28,2012. He persisted that he told me. I reminded him that I even asked him what the Kids Klub hours were during my sign up and he gave me the sheet with the hours on it. I had received no further information.
He left me in the lobby of LA Fitness to speak with the general manager and I could hear him telling the general manager about how he told me all of this and how he was right and I was wrong. I walked over to their desk thinking they were going to take care of things or move forward with the issue but no, we basically argued over what he told me and what I heard from him on Saturday. The conversation then moved over to cancellation and I was handed a form and told they weren't going to assist me further and calling the police. Point is, they called the police, cancelled my membership and told me that I wouldn't be receiving a refund of any amounts paid on my account which consisted of first and last month's membership fees of approximately $60-65.00 because they claim that I breached my contract by arguing with JB in front of other patrons.
Ideally, the situation would have gone down like this: "Hey Melissa, sorry for this misunderstanding. Let's get you signed up real quick so you can hit that workout tonight. I can take care of the information for you while you hustle in the gym." To be honest, that's all I was looking for. Someone to take care of the problem and let me go workout.instead, I was called a liar by JB, store manager (male) and the receptionist (male).